Refunds

A refund of remaining sessions is available if coaching must end due to medical concerns, major life changes that make participation impossible, or if either the client or coach determines the coaching relationship is not a good fit within the first two sessions. Refunds are prorated based on sessions not yet used. 

Refunds are not available for missed sessions, late cancellations, changes in motivation, or packages that have expired. 

Lateness and cancellations

The coaching services will be held at the same time & date each week, mutually agreed upon prior the start of coaching.

If the Client is more than 15 minutes late for any given session or does not give 24 hours’ notice requesting the session to be rescheduled, the session will be considered missed, except in cases of emergencies. If the Coach needs to reschedule a session, they will endeavor to always provide 24 hours notice. 

An outline can be provided of the suggested structure of sessions, however, in practice it is the Client’s choice and responsibility as to how the sessions are used. 

The Client or the Coach can terminate the relationship at any time, if necessary, following a conversation about the reason for this.