Please read these Terms and Conditions carefully before using the Cosy ADHD website or engaging our coaching services. By accessing this website or purchasing a coaching package, you agree to be bound by these terms.

These Terms & Conditions apply to all visitors, clients, and others who access or use this website (cosyadhd.com) and any coaching services provided by Cosy ADHD.

1. About Cosy ADHD

Cosy ADHD is a solo 1:1 online coaching practice for adults with ADHD and AuDHD (combined autism and ADHD), with particular focus on late-diagnosed adults. Coaching is provided by Bobo Bozai, trained in the Executive Functioning Coaching Method™ and the AuDHD Paradox Coaching Framework™ by ADHD Works.

Cosy ADHD is not a medical, therapeutic, or clinical service. For the avoidance of doubt, coaching does not constitute therapy, counselling, diagnosis, or any form of medical or psychological treatment.

2. Use of This Website

By using this website, you agree that:

•       You will use the website for lawful purposes only.

•       You will not attempt to access any part of the website for which access has not been granted to you.

•       You will not misuse, copy, or reproduce any content from this website without prior written permission from Cosy ADHD.

•       You will not use the website in any way that could damage, disable, or impair it.

Cosy ADHD reserves the right to withdraw or amend the services and content on this website without notice.

3. Intellectual Property

All content published on this website, including but not limited to text, graphics, logos, images, frameworks, and written materials, is the intellectual property of Cosy ADHD unless otherwise stated. This content is protected by copyright.

You may not reproduce, distribute, modify, or republish any content from this website without express written permission. You may share links to this website freely, and short quotations with clear attribution to Cosy ADHD are permitted for non-commercial purposes.

4. Coaching Services

4.1 What Coaching Is

Coaching at Cosy ADHD is a collaborative, client-led process designed to support adults with ADHD and AuDHD in identifying and working towards their personal, professional, or life goals. Sessions are delivered online via video call at a mutually agreed time.

Coaching is not therapy and does not substitute for therapy if needed. Coaching does not diagnose, prevent, cure, or treat any mental health condition, medical condition, neurodevelopmental profile, or addiction. It is not legal or financial advice.

4.2 The Client’s Responsibility

The Client is solely responsible for their own decisions, choices, actions, and any results arising from the coaching relationship. Cosy ADHD is not liable for any direct or indirect consequences of the coaching sessions or any suggestions made within them.

4.3 Session Structure

An outline of the suggested session structure can be provided on request. In practice, how sessions are used is the Client’s choice and responsibility, in line with the client-led nature of Cosy ADHD’s approach.

If the Client is more than 15 minutes late to any session without giving 24 hours’ notice to reschedule, the session will be considered missed, except in cases of genuine emergencies. Cosy ADHD will always endeavour to give 24 hours’ notice if rescheduling is required on our end.

4.4 Termination

Either party may end the coaching relationship at any time. We ask that this is discussed openly and kindly, with a brief conversation about the reason where possible.

5. Fees and Payment

Coaching fees are as set out at the point of booking. Payment is required via bank transfer.

5.1 Refunds

A refund of unused sessions is available in the following circumstances:

•       The coaching must end due to a medical concern.

•       A major life change makes continued participation impossible.

•       Either the Client or Coach determines the coaching relationship is not a good fit within the first two sessions.

In these cases, refunds are calculated on a pro-rata basis for sessions not yet used.

Refunds are not available for:

•       Missed sessions or late cancellations (under 24 hours’ notice).

•       Changes in motivation or personal circumstances outside those listed above.

•       Packages that have expired.

6. Confidentiality

All information shared within the coaching relationship is treated with the highest level of discretion, in line with the ICF Code of Ethics. Cosy ADHD is committed to maintaining your privacy.

Please note that coaching is not a legally privileged relationship in the same way as medical or legal professional relationships. However, your information will not be shared with third parties without your knowledge, except where required by law or in the rare circumstances outlined below.

Coaching sessions may be recorded for internal supervision and accreditation purposes only. Clients will be informed and must consent before any recording takes place. You may withdraw this consent at any time and request that recordings are deleted.

In exceptional circumstances, Cosy ADHD may need to speak with a relevant professional (such as a supervisor) about a client. We will always aim for this to be a collaborative and transparent process that you feel comfortable with.

There are limited exceptions to confidentiality, including if there is a serious concern about risk of harm to yourself or others. In such cases, Cosy ADHD may be required to take action.

7. Privacy

Cosy ADHD takes your privacy seriously and is committed to protecting your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

7.1 Data We Collect

When you contact us or purchase services, we may collect:

•       Your name and contact details (email address).

•       Information you share about yourself in the context of coaching.

•       Payment records (we do not store card details).

•       Session notes (held securely and privately).

7.2 How We Use Your Data

Your data is used solely for the purposes of providing coaching services, communicating with you, and meeting our legal and professional obligations. We do not sell, share, or use your data for marketing purposes without your consent.

7.3 Data Retention

We retain client records for a minimum of seven years following the end of the coaching relationship in line with professional standards. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting us at cosyadhd@gmail.com.

7.4 Third-Party Platforms

This website and its associated services may use third-party platforms (such as video call software and scheduling tools). These platforms have their own privacy policies, and we encourage you to review them.

8. Disclaimer and Limitation of Liability

The content on this website is provided for general informational purposes only and does not constitute professional advice of any kind. While every effort is made to keep information accurate and up to date, Cosy ADHD makes no representations or warranties about the completeness, accuracy, or suitability of the information provided.

To the fullest extent permitted by law, Cosy ADHD accepts no liability for any direct, indirect, incidental, or consequential loss or damage arising from your use of this website or from the coaching services provided, beyond the total fees paid to Cosy ADHD by the Client.

9. Links to Other Websites

This website may contain links to external websites for informational purposes. Cosy ADHD is not responsible for the content, privacy practices, or accuracy of any linked sites. The inclusion of a link does not imply endorsement.

10. Disputes

If a dispute arises that cannot be resolved through direct conversation, both parties agree to attempt mediation in good faith for up to 30 days following written notice of the dispute. If the matter remains unresolved, and legal action becomes necessary, the prevailing party shall be entitled to recover reasonable legal costs.

These Terms & Conditions are governed by the laws of England and Wales.

11. Changes to These Terms

Cosy ADHD reserves the right to update these Terms & Conditions at any time. The date of the most recent revision is shown at the top of this page. Continued use of the website or services following any update constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions about these Terms & Conditions, please get in touch:

Email: cosyadhd@gmail.com